The participant from Chile has confronted a hold off in his withdrawal course of action due to the fact August 13th Along with the On line casino blaming it on the exterior provider. The participant stopped responding to our issues and comments, so we rejected the grievance.
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The participant from Chile built a withdrawal of 590 thousand pesos and soon after about 5 business enterprise times, the withdrawal has not been processed. Player stopped responding to our issue therefore the grievance was turned down.
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The casino experienced processed numerous transactions, but some were being rejected by her bank. The On line casino then suggested employing an alternate payment strategy like copyright for more rapidly processing. Despite the crew's initiatives to assist her, the player did not reply to the recommended alternatives. Consequently, we ended up not able to analyze additional, resulting in the rejection from the grievance.
We had asked the On line casino to clarify the problem they usually confirmed that the participant's account had been efficiently confirmed on January twelve, 2024. The On line casino then proceeded to approach the participant's withdrawal, and all Formerly asked for withdrawals had been productively accomplished. The participant had verified the resolution of the issue and also the complaint were marked as 'resolved'.
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The grievances Team had extended the time frame to the participant to reply, but the player didn't do this. As a result, we had been struggling to carry on With all the investigation and needed to reject the criticism.